What is ITIL

Self study notes : ITIL defined SS3

What is ITIL?

ITIL is a framework for excellent delivery of service, enable organization in a way which help service management by collaboration of best IT management practices prooven over past three decades by different government and private organizations.

ITIL is not a standard for IT service delivery but it is complementary framework to IT ISO standard.

It is a framework of best practices that means: "Managing specific situations in best possible way", that means ITIL is a library of best possible management methods for IT services.

ITIL's methods such as roles, functions, checklists and tasks are not organization specific but it can be applied to any organization. It is purely generic in nature hence organization can apply ITIL as they like.

History

ITIL was first introduced in 1989 in UK by Government Of Commerce since then it has been dynamically enhancing the capabilities of IT service management.

Who needs ITIL

It is designed for professional IT managers and business managers who deals in service delivery to help and enhance their capabilities by providing them specialized knowledge, best practices and case studies brought together over the the past 27 years which are collaborated with successful service oriented business IDEAs of past century.

Why ITIL

This question will help you better understand how ITIL help its user in better management of service, following are the reasons why any organization or service provider or IT manager would ever need ITIL framework:

• ITIL is useful tool for IT service Strategic planning
• Business objectives alignment and resource integration and alignment to fulfill delivery requirements.
• Implementation of service in effective way which generates desired value to the customer.
• Testing and improving service and taking ownership of it.
• Collaborating right resources and skills together to achieve objectives.
• Reducing cost and generating  effective service to reduce total cost and cost of ownership.
• Help check competitive capablities and help improve on it.
• Improved business delivery.
• IT represents importance of IT to business. By demonstration of value created by service to the customer.
• It help test and measure efficiency of service provider and help improve.
• It helps correlate business and IT to each other.

ITIL core:
ITIL foundation covers topics about  two core of volumes of ITIL framework which includes :

1. Service support - First written in year 2000-2001
2. Services delivery - First written in year 2000-2001

What is ITIL ?

About ITIL

 ITIL is a set of processes, procedures, tasks, and checklists which can be applied by any organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL was published with five core volumes, which focuses ITSM life cycle management. Each life cycle contains specific details about process study which can be implemented to improvement of ITSM are:

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

Benefits of ITIL

As we know that ITIL is set of best practices which can be implemented to any organization and it can provide great benefits to an organization. The organization which adapts this best practices they find it helpful for:

• To improve upon alignment of IT services for their business that help meet customer requirements in better and effective way.
• To help improve quality of IT services by understanding &  measuring availability, security, capacity, continuity and planning solutions for required level of IT service delivery.
• To help reduce the cost of IT service delivery by cutting cost of wasted effort by having implemented best practices which gets right thing right the first time.

If you are using any type of ITSM within your organization, you might have develop process of your own that could be some way related or same as ITIL.  that means you are using ITIL knowingly or unknowingly, may be completely or some part of its framework, you might be satisfied with what you have right now within your organization but their is always an opportunity to make it perfectly up to the mark by using it with correct ITIL framework so that you can make out most of your IT service delivery and make it more effective. One can always excel ITSM using original IT framework developed by years of experiences. It has been prooven over the years as it has been benchmark in evolution of thousands of successful organizations.

Background of ITIL

ITIL has been evolving IT service sector since 1989, father of ITIL was W.Edward Deming, who was also a person behind success of Japanese economy after world war II, where Dr. Deming has created framework called PDCA which did miracle in Japan, and ITIL is a framework that has adopted PDCA methodology with advancement in industrial sectors requirments and classified IT organization tools and management logics are added to benefit ITSM, which includes years of researches, experiments and lot of experience.

I am soon going to publish very easy to understand notes of my own on ITIL self help DIY, believe me after which you will very easily understand the concept of ITIL.

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