About ITIL
ITIL is a set of processes, procedures, tasks, and checklists which can be applied by any organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
ITIL was published with five core volumes, which focuses ITSM life cycle management. Each life cycle contains specific details about process study which can be implemented to improvement of ITSM are:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Benefits of ITIL
As we know that ITIL is set of best practices which can be implemented to any organization and it can provide great benefits to an organization. The organization which adapts this best practices they find it helpful for:- To improve upon alignment of IT services for their business that help meet customer requirements in better and effective way.
- To help improve quality of IT services by understanding & measuring availability, security, capacity, continuity and planning solutions for required level of IT service delivery.
- To help reduce the cost of IT service delivery by cutting cost of wasted effort by having implemented best practices which gets right thing right the first time.
If you are using any type of ITSM within your organization, you might have develop process of your own that could be some way related or same as ITIL. that means you are using ITIL knowingly or unknowingly, may be completely or some part of its framework, you might be satisfied with what you have right now within your organization but their is always an opportunity to make it perfectly up to the mark by using it with correct ITIL framework so that you can make out most of your IT service delivery and make it more effective. One can always excel ITSM using original IT framework developed by years of experiences. It has been prooven over the years as it has been benchmark in evolution of thousands of successful organizations.
Background of ITIL
ITIL has been evolving IT service sector since 1989, father of ITIL was W.Edward Deming, who was also a person behind success of Japanese economy after world war II, where Dr. Deming has created framework called PDCA which did miracle in Japan, and ITIL is a framework that has adopted PDCA methodology with advancement in industrial sectors requirments and classified IT organization tools and management logics are added to benefit ITSM, which includes years of researches, experiments and lot of experience.I am soon going to publish very easy to understand notes of my own on ITIL self help DIY, believe me after which you will very easily understand the concept of ITIL.
Know about ITIL
ReplyDelete