ITIL Life cycle

ITIL Life cycle

ITIL life cycle is a core of ITIL, which helps ITSM to improve upon value to business/customer in the form of services

Above illustrated Life cycle is core framework of ITIL around which all ITIL process and functions works, it involves 26 process and 4 functions which enable IT service management to provision all service related activity activities in efficient and effective way.

As we already knew from our previous self notes that SS-Service Strategy, SD-Service Design, ST-Service Transition, SO-Service Operations and CSI-Continual Service Improvement which is illustrated in above figure how this service are well connected to each other to expand the Service management capabilities to out perform objectives of the organization.

ITIL process and functions are divided into different core volumes which will be discussed in depth in upcoming self notes from me.

Right now we will proceed with understanding process and functions.

Process:

Process are different set of predefined initiatives adopted by organizations to enable effective and efficient delivery of their objectives to delivery service, it define and comprises Activities, work instructions, Standards, policy and guidelines.

Following this process if the desired inputs provided they produce the desired results.

Functions:

Functions are the group of people and work tools which gets engaged in working towards organizations desired results. So they are the one who carries out process.

Process and functions are dependent to each other to carry out and drive effective management across IT service organizations.