What is ITIL

Self study notes : ITIL defined SS3

What is ITIL?

ITIL is a framework for excellent delivery of service, enable organization in a way which help service management by collaboration of best IT management practices prooven over past three decades by different government and private organizations.

ITIL is not a standard for IT service delivery but it is complementary framework to IT ISO standard.

It is a framework of best practices that means: "Managing specific situations in best possible way", that means ITIL is a library of best possible management methods for IT services.

ITIL's methods such as roles, functions, checklists and tasks are not organization specific but it can be applied to any organization. It is purely generic in nature hence organization can apply ITIL as they like.

History

ITIL was first introduced in 1989 in UK by Government Of Commerce since then it has been dynamically enhancing the capabilities of IT service management.

Who needs ITIL

It is designed for professional IT managers and business managers who deals in service delivery to help and enhance their capabilities by providing them specialized knowledge, best practices and case studies brought together over the the past 27 years which are collaborated with successful service oriented business IDEAs of past century.

Why ITIL

This question will help you better understand how ITIL help its user in better management of service, following are the reasons why any organization or service provider or IT manager would ever need ITIL framework:

• ITIL is useful tool for IT service Strategic planning
• Business objectives alignment and resource integration and alignment to fulfill delivery requirements.
• Implementation of service in effective way which generates desired value to the customer.
• Testing and improving service and taking ownership of it.
• Collaborating right resources and skills together to achieve objectives.
• Reducing cost and generating  effective service to reduce total cost and cost of ownership.
• Help check competitive capablities and help improve on it.
• Improved business delivery.
• IT represents importance of IT to business. By demonstration of value created by service to the customer.
• It help test and measure efficiency of service provider and help improve.
• It helps correlate business and IT to each other.

ITIL core:
ITIL foundation covers topics about  two core of volumes of ITIL framework which includes :

1. Service support - First written in year 2000-2001
2. Services delivery - First written in year 2000-2001