Abbrivations used in ITIL

As we have started learning ITIL, point to remember is there are some short forms of widely usable words, which ITIL learner  should remember,during training you should remember this synonym and acronym, as this will keep on repeating in different topics.

So follow the below given information and try to remember them.

Abbrivations:

BCM: Business Continuity Management
BIA:Business Impact Analysis
BRM: Business Relationship Management
CAB: Change Advisory Board
CI: Configuration Item
CMDB: Configuration Management Database
CMIS: Capacity Management Information System
CMMI: Capability Maturity Model Integration
CMS: Configuration Management System
COBIT: Control Objectives for Information and related Technology
CRM: Customer Relationship Management
CSI: Continual Service Improvement
DIKW: Data → Information → Knowledge → Wisdom
DML: Definitive Media Library
ECAB: Emergency Change Advisory Board
EFQM: The European Foundation for Quality Management
eSCM–SP: eSourcing Capability Model for Service Providers
ISM: Information Security Management
ISMS: Information Security Management System
ISO: International Organization for Standardization
ITSCM: IT Service Continuity Management
ITSM: IT Service Management
ITSMF: IT Service Management Forum
KPI: Key Performance Indicator
MTBF: Mean Time Between Failures
MTBSI: Mean Time Between System Incidents
MTRS: Mean Time to Restore Service
OGC: Office of Government Commerce
OLA: Operational Level Agreement
PBA: Pattern of Business Activity
RACI: An example of an authority matrix: Responsible, Accountable,
Consulted, Informed
RFC: Request For Change
ROI: Return On Investment
SACM: Service Asset and Configuration Management
SCM: Supplier and Contracts Database
SD: Service Design
SDP: Service Design Package
SIP: Service Improvement Plan
SKMS: Service Knowledge Management System
SLA: Service Level Agreement
SLAM: SLA Monitoring
SLM: Service Level Management
SLP: Service Level Package
SLR: Service Level Requirements
SM: Service Management
SO: Service Operation
SOX: Sarbannes–Oxley
SPM: Service Portfolio Management
SS: Service Strategy
ST: Service Transition
TCO: Total Cost of Ownership
TSO: The Stationery Office
UC: Underpinning Contract
VBF: Vital Business Function
VOI: Value Of Investment

Must Read 

• Do ITIL from home click here
• To know what is ITIL click here

What is ITIL ?

About ITIL

 ITIL is a set of processes, procedures, tasks, and checklists which can be applied by any organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

ITIL was published with five core volumes, which focuses ITSM life cycle management. Each life cycle contains specific details about process study which can be implemented to improvement of ITSM are:

1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

Benefits of ITIL

As we know that ITIL is set of best practices which can be implemented to any organization and it can provide great benefits to an organization. The organization which adapts this best practices they find it helpful for:

• To improve upon alignment of IT services for their business that help meet customer requirements in better and effective way.
• To help improve quality of IT services by understanding &  measuring availability, security, capacity, continuity and planning solutions for required level of IT service delivery.
• To help reduce the cost of IT service delivery by cutting cost of wasted effort by having implemented best practices which gets right thing right the first time.

If you are using any type of ITSM within your organization, you might have develop process of your own that could be some way related or same as ITIL.  that means you are using ITIL knowingly or unknowingly, may be completely or some part of its framework, you might be satisfied with what you have right now within your organization but their is always an opportunity to make it perfectly up to the mark by using it with correct ITIL framework so that you can make out most of your IT service delivery and make it more effective. One can always excel ITSM using original IT framework developed by years of experiences. It has been prooven over the years as it has been benchmark in evolution of thousands of successful organizations.

Background of ITIL

ITIL has been evolving IT service sector since 1989, father of ITIL was W.Edward Deming, who was also a person behind success of Japanese economy after world war II, where Dr. Deming has created framework called PDCA which did miracle in Japan, and ITIL is a framework that has adopted PDCA methodology with advancement in industrial sectors requirments and classified IT organization tools and management logics are added to benefit ITSM, which includes years of researches, experiments and lot of experience.

I am soon going to publish very easy to understand notes of my own on ITIL self help DIY, believe me after which you will very easily understand the concept of ITIL.

Must Read 

• Do ITIL from home click here
• Abbreviations used in ITIL click here

Do ITIL foundation yourself.

How to do ITIL from home?

Hi ITIL Learners, if you are planning to do this certification and not willing to go to big cities then you can do it from home all you need is a PC, internet and webcam.

It will cost you 169$ for foundation and if you cleared it and want to go for Intermediate exam it will cost you around 285$.

You need to register yourself with peoplecert and you will be good to enroll yourself for exam and buy ITIL V3 2011 foundation exam.

ITIL is a registered trademark of AXELOS, which owns a range of best practice solutions and their corresponding publications and exams. ITIL has been adopted by many organizations, and there are millions of certified ITIL practitioners worldwide.

Peoplecert is accredited by AXELOS to conduct ITIL to conduct ITIL examinations.


Click the link below For ITIL foundation exam booking:

http://www.peoplecert.org/en/Candidates/Book_an_exam/Pages/Book_your_exam.aspx

Must Read

• To know what is ITIL click here
• Abbreviations used in ITIL click here